Mountain Aura Crystals

Frequently Asked Questions

To apply: On your wholesale application, it’s best to let me know what type of operation you run (crystal resale online, reiki, brick and mortar gift shop etc) and how you intend to resale the goods (if you will be using a platform such as website, Etsy, Facebook etc or in person) and have tax number(s). Please provide as much information as you can as it increases the chance of approval for you.

If you decide to sign up for wholesale it would send an account application to me for approval.  It is important to know that due to the extremely high volume of applications, not everyone is approved.  If you receive approval, the system sends you an invite to make a wholesale account which gives you access to the portal which would then immediately display wholesale pricing to you on all the products that offer a discount, upon logging in.

There is a minimum $300 purchase for wholesale and wholesale freight is customer pay, billed at the exact price Canada post charges. 

You can also access the application HERE

Of course!  When you select “pickup”, please contact us with your preference.  We currently have two pickup options.  Shopify doesn’t have a great platform for listing these, so we do our best.  We currently have: 

Martensville pickup – Contactless 24/7 pickup

This code changes on rotation, please contact us after placing your order via one of the methods listed and we will provide instruction

Saskatoon pickup – Available Tuesday to Saturday during business hours

This is a pickup point only.  We drop off your orders here on Tuesdays and Fridays between 10am and 11am.  If you have placed an order between Friday and Monday, your order will be available Tuesday for pickup.  If your order has been placed Tuesday-Thursday, your order will be available Friday for pickup.  Please ensure you are picking up your order within a decent time frame as this is a pickup point only.  Respect Covid protocols when picking up in Saskatoon. 

Please note that if your address is located in Saskatoon or south and you have selected pickup, you default pickup is in Saskatoon at Dandelion Art Framing & Gallery.  If your address is north in Martensville, Warman or Dalmeny, your default will be Martensville.

Please note that for ALL Saskatoon addresses, shipping is not included in your purchase.

At this time we are not accepting returns.  Due to the nature of the item(s) you have purchased, they are natural items produced by the earth and known to have natural flaws and imperfections.  This is normal and uncontrollable.  Due to this, at this time items are not eligible for exchange, return or refund. However, you can always contact us for any questions at

Shipping is through Canada post tracked parcel at a flat rate within Canada of $15 for orders under $150, and free for orders over $150. Complimentary shipping insurance is provided by Canada Post, which covers $100. Additional insurance can be purchased for a charge for orders totaling over $100 in value. To purchase additional coverage, please contact Mountain Aura PRIOR to your purchase. Once your purchase has taken place, additional coverage cannot be added.
Shipping for USA shipments is through Canada Post, transferred to USPS upon transfer across the border. USA shipping is a flat rate of $25 CAD and is a tracked parcel service. Complimentary shipping insurance is provided by Canada post only when available. If you would like to purchase shipping insurance, please contact Mountain Aura PRIOR to your purchase. Once your purchase has taken place, additional coverage cannot be added.
Purolator Courier shipping is available by request, at 100% cost to the consumer. This service is only available upon request and by prior quote approval.

Once your order is received, we usually pack your order for transit within 1-3 business days.  Your order will ship within 2-5 business days after being received, and depending on Canada post transit times, you can expect to see your order within 3-5 business days from shipping.  That is a total turn-around time of around 5-7 business days on average.  During higher than average transit times (and during Covid-19 delays) you can expect transit times to be a bit longer.  Please monitor your tracking information and if you have concerns, or your package has been 14 business days with no movement, please do not hesitate to reach out to us!

Tracking can be done at:

If you require your item in a faster time frame, please reach out to us!  We offer expedited shipping by request.  We can give you a quote!

We inspect every single item prior to shipment which means your item(s) left in pristine condition. This means we will have to complete a claim with Canada Post. Please retain all shipping materials in the condition they arrived in, as well as the damaged item. We will need this for the claim. Contact us asap with images of the damaged item as well as images of the packaging and we will start the process of making things right for you.

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