Politique d'expédition

Please note that flat rate and free shipping comes with complimentary tracking and (up to) $100 purchase insurance coverage.  By completing your transaction, you accept liability that if your purchase exceeds $100, the excess is not covered by Canada Post insurance unless you have selected to purchase additional insurance.  If you would like additional insurance, please contact us and we can arrange purchasing additional insurance.  

Should an order be returned due to an incorrect address being provided upon checkout, the customer will incur the flat rate shipping costs to re-ship the package to the final destination.  An invoice will be sent for the flat rate shipping costs to ship the package to the correct address once the package has been returned to the senders address by Canada Post.

Canadian Shipping:

*Shipping is available within Canada and is of a cost to the consumer. Shipping costs for orders under $150 are $15 plus tax per shipment.  Shipments over $150 will incur free shipping as long as the total shipping costs do not exceed $40 to ship within Canada.  If shipping costs exceed $40, consumer is responsible for costs over and above the $40.  (See below for an example).  Value for shipping costs, or for free shipping, does not include taxes.  For Canada, “open boxes” can be totalled to achieve free shipping. Total combined must be $150 before taxes to receive free shipping.

USA Shipping:

Shipping is available at a flat fee for the USA at $25, providing the total shipping costs do not exceed $50, with the exclusion of Hawaii.  We are not currently shipping to Hawaii.  If shipping costs exceed $50, Mountain Aura reserves the rights to charge additional freight fees for the excess amount above $50.  For example, total shipping cost is $65, customer is responsible for an additional $15 freight at the discretion of Mountain Aura.  In all cross border shipments, the customer is responsible for all duties charges, customs charges and additional charges including brokerage for import of goods.  Purchase price for customs and brokerage fees will be listed on package as actual purchase price, as required by Canadian Government.  All shipments will be shipped via Canada Post and it is the customers responsibility for tracking and notification of non delivery to seller.  In the event that the package is not acceptable for import at the USA border, Mountain Aura accepts no liability for goods returned.  It is the customers responsibility to know if the goods being shipped are able to be imported to the USA from Canada.  In the event of a lost or stolen package, Mountain Aura accepts no liability once the package is in possession of Canada post.  Flat rate shipping has no coverage and by purchasing, you accept this risk.  If you would like to purchase shipping coverage, this can be arranged by messaging Mountain Aura prior to purchase, for an additional cost.

Additional Details for both countries:

All shipments are made with Canada Post unless another courier has been requested by the customer. If another courier is used, customer pays full and complete retail price of shipping through courier of choice. Please contact us prior to placing your order and we can provide a quote for shipping whatever method you choose.

Whenever possible, shipping has a tracking number.  Tracking will be supplied to you after the package has been shipped.  Tracking your package is the responsibility of the consumer.  Once your order has shipped, it is the consumer's responsibility to follow up with Canada Post if the order is not delivered within due time.  Mountain Aura provides no guarantee of shipping time and once package is with Canada Post, accepts no liability for lost or stolen packages.  Shipments default with a coverage of up to $100 value regardless of wether your order total meets or exceeds $100.  If you would like additional coverage for orders exceeding $100, please contact mountainaura.yxe@gmail.com prior to placing your order.  Additional coverage past $100 is at a cost to the customer.  This cannot be changed once an order is completed with payment.  By placing an order, you acknowledge that regardless of your order total, you are only receiving $100 coverage for loss, damage or theft through Canada Post.

If at any time free shipping has been offered during a promotion or for a value over $150, this cannot be transferred, deferred and has no cash value.  Free shipping will only be available during the time frame offered, does not apply to held boxes and we reserve every right to revoke free shipping due to uncontrollable circumstances (for example but not limited to: remote regions).  If your item exceeds $40 value to ship and your purchase is above $150, the consumer is responsible for any dollar value exceeding the $40.  For example, Purchase total is $300 and total freight costs are $49, consumer would be responsible for paying $9 freight.  Free shipping cannot be applied to combined invoice totals.  

In the event that you have provided an incorrect address, please notify me ASAP.  I ship quickly (generally within two business days) and if your package has shipped with an address which has been provided incorrectly, no refund will be issued and it is up to the customer to deal with the shipping company to redirect the package.  

Mountain Aura reserves all rights to revoke free shipping, discontinue free shipping, or increase amounts required for free shipping for any reason at any time.

If you select local pickup, it is your responsibility to contact Mountain Aura via mountainaura.yxe@gmail.com or on Instagram via DM @mountainauracrystals to arrange a pickup date, time and location.  Saskatoon pickup is only available for a limited time and can cease without notice.  Martensville pickup is available 24/7 but Mountain Aura reserves the right to request 24 hours notice prior to all pickups.