Due to the nature of the item(s) you have purchased, they are natural items produced by the earth and known to have natural flaws and imperfections. This is normal and uncontrollable. Due to this, items are not eligible for exchange, non-returnable and non-refundable.
You can always contact us for any questions at shop@mountainauracrystals.com
Mountain Aura reserves the right to cancel and/or refund any order due to customer non compliance to policies or procedures, past or present, or for any reason including inventory issues.
Mountain Aura requires written consent for all purchases with the intent for resale. You can find our application for Wholesale in the Contact Us link. Not all customers are approved for discount, however notice for resale must be provided. In the case that goods are purchased and resold, Mountain Aura reserves the right to terminate all future transactions to the consumer. In the case that Mountain Aura is made aware that goods are being resold without notice, and a subsequent order is placed, Mountain Aura will cancel the order and provide refund. If items have already been picked, restocking will be charged at a cost to the customer.
All items for sale on website are single sale items only regardless of units in picture, unless otherwise indicated as a multiple quantity. Measurements are for example only and fluctuate based on each individual piece. As natural products, each item may contain small inconsistencies such as but not limited to cracks, chips and fractures. These are considered to be a part of the product and are uncontrollable. All items listed as more than one available in a single post will have a random item selected and sent. If this is unacceptable, written notice must be sent via email to shop@mountainauracrystals.com prior to payment completion, and agreement upon selection can be made prior to payment. In all circumstances, all items are final sale.
Please inspect your order upon reception and contact us immediately if the item is damaged from transit or if you receive the wrong item, so that we can evaluate the issue and make it right. For transport damage, we will require pictures of the box plus pictures of other items within the box.
All Items are final sale, please review photos carefully. For inquires or questions, please contact prior to purchase. All items for sale on website are single sale items only regardless of units in picture, unless otherwise indicated as a multiple quantity. Measurements can be found in the images and are measured in centimetres. Measurements are estimates and can fluctuate based on each individual piece. As natural products, each item may contain small inconsistencies such as, but not limited to, cracks, chips and fractures. These are considered to be a part of the product and are uncontrollable. All items listed as “intuitively selected” in a single post will have a random item selected and sent. If you have requirements, please message prior to purchase and I will do my best to assist, but as these are randomly sold, I make no promise I can fulfill this request. Metaphysical components associated or suggested with products or items are not meant to replace medical attention or treatment and are for spiritual or entertainment purposes only. If you require medical attention, please see a medical professional immediately.
Free or promotional items provided with your order are one size fits all, non-refundable and do not carry a cash value. Free or promotional items do not have a warranty or provide a guarantee of product. Promotional items are limited to a maximum 6 issued per household per month. Inventory on free or promotional item(s) is limited and is subject to be discontinued without notice.
*Shipping fees are within Canada or continental USA only and are $16.99 USD or $16.99 CAD depending on country of residence. If residence is outside of continental USA, additional standard shipping fees are applicable. Shipping rates listed do not apply to wholesale accounts. Shipping cost is calculated on price of goods on subtotal, after any applied discounts, but before taxes.
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